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Policies

Return Policy

Items may be returned within six weeks of purchase. "Custom" and Sale Items cannot be returned. To request a return, please fill out the form on the Returns & Repairs page, or contact us at estesandco@outlook.com or (502) 509-3822.

When reaching out via email or phone, please include the following information:

  • Item for return

  • Reason for the return

  • Photos (Recommended)

  • Your name

  • Phone number

  • Email address

Repair Policy

Please be aware that not all issues may be repairable; however, we will try to the extent of our abilities. All items are eligible for repair requests within six weeks from the original order date. Repair costs will be determined based on the specific issue(s).

To request a repair, please fill out the form on the Returns & Repairs page, or contact us at estesandco@outlook.com or (502) 509-3822.

When contacting us via email or phone, please provide the following details:

  • Item for repair

  • Reason for the repair

  • Photos (Reccomended)

  • Your name

  • Phone number

  • Email address

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